FAQ
Take care of yourself ...
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Dear Community, As you know, we are going through a period of great complexity that we all have to face. Now is the time to take care of yourself and your loved ones. In this difficult time for all, we wish to inform you that Dr.Bright will remain operational and that we will endeavor to deliver all your orders as soon as possible. In order to preserve our teams, important teleworking measures have been put in place allowing everyone to remain mobilized to continue to provide you with new offers on a daily basis. Arrangements have also been made to ensure the health security of our logistics teams. We therefore make sure to pay particular attention to hygienic conditions when handling and processing your packages. It is therefore possible that, for some products, delivery times are longer than expected. Regarding your delivery returns during this fallback period, we inform you that you have a period of 14 days to return your items in peace. We remain at your entire disposal if you have any questions. Do not hesitate to contact us directly using the form available in the "Help" section of our site. We also wanted to thank you for your loyalty and will do our best to meet your expectations. We are wholeheartedly with you and each of our employees through this ordeal and advise you to remain united in this difficult time. Let us have a very special thought for all the health personnel who are on the front line to fight against the virus. The whole team Dr . Bright |
What are the shipping times for your products?
Our average delivery times are 7 to 10 working days.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Montpellier , France . As for our international warehouses, they are located in Asia.
Do you provide product tracking / tracking information?
Yes, wait 3 days after your order and ask us via email at email address: Contact.drbright@gmail.com
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: Contact.drbright@gmail.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Montpellier , France.
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at Contact.drbright@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product (s) concerned are not on sale. . For more information, please read more about our refund policy.